Evelyn Cerny Testimonial:
April 27th 2015.
We just purchased a condo at Bella Sirena with the help of Grant MacKenzie. I have known Grant for over 16 years as a friend and realtor. This is not our first real estate transaction with Grant, and probably won't be our last! Grant is very professional and has all the qualities one would expect when needing the services of a realtor, including honestly and integrity. Those qualities extend to his fine staff also. We always felt that we were able to call the office with any questions/concerns and we always received a quick and courteous response. I highly recommend Grant and his team if you need an honest, hard working agent!
December 18, 2014
I wanted to drop you and your staff a note now that my family and I have completed our first trip to our new condo on Sandy Beach. First of all, we had a blast. The girls even approved of most of the previous owners decorations.
I was going to write a list write you with a list of ways you exceeded my expectations. But I didn’t hire you to exceed my expectations. I hired you to meet them. That is when I realized that no list was necessary because you met them all.
You listened to what I wanted in a property. You listened to what I needed in a property. You listened to where we wanted to stay. You were honest when you told me the good things about properties. You were honest when you discussed bad things about properties. You were honest when things were running on time. You were honest when things were not going to work with my schedule. You were considerate with my time. You were considerate about my schedule changes when flights were canceled. You made all of my offers quickly. You kept me informed of all counter offers and correspondence with the sellers right away. You gave me assistance with every request I had once my bid was accepted. You made sure the closing went as planned and on time.
Thank you so much for all of your assistance, information, professionalism, honesty, consideration, and your time. You, your family, and your staff were wonderful to deal with and they took care of me like I was their only customer.
I have no plans to ever leave Rocky Point. But if I ever decide to upgrade, you will be my only call.
From: Lissa Benson [mailto:firstname.lastname@example.org]
Sent: Saturday, April 26, 2014 2:03 PM
To: Grant Mackenzie
Subject: Reference Letter
Dear Grant and the amazing ReMax team,
Grant what can I say? You made our dream happen! Joe and I have always loved the beach and the ocean. Never thought about owning in a Mexico, but this has been the best decision EVER.
Your professionalism and confidence in this community made it easy. You showed us properties that were what we wanted and you were honest about properties that you felt wouldn't meet our life style. It is so refreshing and easy to put our trust in you. Never was there any pressure, which was also appreciated.
We, really enjoyed the tips you haves us for Rocky Point, like the best shrimp taco, the best butcher shop, restaurants, I can go on and on.
Your team is the best.
Hector is a godsend. He found us an electrician, glass man, carpenter, and translated for us. Really went out of his way to help us with our repairs. Thank you Hector.
Erelis always has a quick smile, and a quick response with a email. Thanks Erelis for the quick responses to questions.
Reyna is a gem. Reyna helped me pay my first electric bill, made sure the taxes were paid,answered all my questions regarding the closing. Dealt with my panic of first time buyer in Mexico. She is so organized and she also put my fears to rest with buying property in Mexico. But more importantly she trusted me to hold her beautiful son, what a gift.
Brandon also is quick to smile, great laugh and always made us feel welcome.
Grant you didn't just help us get a home in Mexico, you gave us a family and a community for which we can become a part.
Joe and Lissa Benson
From: Marcus Murray [mailto:email@example.com]
Sent: Monday, April 14, 2014 8:43 AM
To: Grant Mackenzie
Subject: Our New Home By The Sea
Thanks so much to your and team for helping us make our beach home a reality! I knew when I read your bio online that you were the man for us. You and your team made the process of buying a home in Puerto Penasco, Mexico seamless. The help Reyna gave navigating through the paperwork was an absolute necessity and Erelis was a lifesaver personally setting up the utilities, phone/internet and going with us to get insurance on our new home and car.
I would recommend you and your team to anyone and tell them that if they want a no hassle, well taken care of experience, with a wealth of knowledge behind it, to call on you and your team when looking for a home to purchase here in Rocky Point.
Thanks so much,
Marcus and Rhonda Murray
From: Greg Fee [mailto:GSFee@pcl.com]
Sent: Tuesday, April 01, 2014 2:22 PM
To: Grant Mackenzie
Subject: Your Staff
I wanted to take an opportunity to tell you that your staff is nothing short of outstanding. I have dealt specifically with Erelis, Alexa and Hector and they are always accommodating, ultra pleasant and customer / client service oriented. It is refreshing to see that “Service after the Sale” is alive and well with these folks and I hope you extend my sincere thanks to your great group of people.
March 2, 2014.
The idea of buying a house in Puerto Peñasco was something Mary Ann and I had discussed for years before we finally decided to act. And when we did, there was no doubt that we would be utilizing Grant MacKenzie taking advantage of his and his team’s expertise.
Grant’s tenure and reputation in Puerto Peñasco and the depth of his knowledge of the real estate market there made him not just the best choice for us, but the only choice. We had been having informal discussions with him for some time and his knowledge of the area, the market and the forces impacting real estate in Puerto Peñasco gave us the reassurance and comfort we were looking for. And the fact that he waited for us to come to him when we were ready was greatly appreciated!
Buying a new home under any circumstances can be a trying experience - doubly so if that new home is in another country. But Grant and his team did a fabulous job of guiding us through the process, from looking at the first home (and then again, and again.) to signing the final paperwork.
Grant’s expertise in a very fluid market helped us immensely in determining where to start negotiations. And his guiding hand saw us through an up and down, cancelled, resurrected and ultimately successfully completed, negotiation.
Which is when his team really showed its value Erelis, Reyna and Hector were there every step of the way to make sure all our documentation was completed and submitted on time, funds were transferred and all utilities were changed over. We literally simply showed up and signed the closing documents. And picked up our keys, of course!
Mary Ann and I like things that make our lives easier working with Grant and his team made our home purchase as easy as it could be.
Pete and Mary Ann Greenawalt.
November 15, 2013
We were looking to buy a place in Mexico for quite some time. We contacted several agents down in Rocky Point and Grant was the ONLY one to reply to us. He showed us several places along the beach knowing that we were just seeing what our money could buy us. No pressure to buy at all, he took his time explaining how things work south of the border and was very understanding of us wanting to take our time.
Several visits later he showed us a house that we just loved. He held our hands through the buying process and we are now the proud owners of a lovely house.
But, we are most impressed with Grants after sale care. He is available to answer questions we have (and we have many), he has helped in finding people to do some work for us around the house – any time we have needed anything we know we can turn to Grant for help and support. He didn’t just sell us a house and close the door, his door is always open!
Thank you Grant!
H & E
September 10, 2013.
Mr. Grant MacKenzie Sr.
Puerto Peñasco, Mexico
Georgia and I would like to thank you and your very efficient staff for all the assistance and support shown to us in the process of purchasing a home in Playa Encanto.
We were basically navigating in unchartered territory in purchansing land in Mexico but your advice and knowledge proved to be a stabilizing factor in ouf decision to buy.
The transaction progressed in a very efficient and unencumbered fashion. Our questions and concerns were addressed in timely and positive manner. Everyone from your Remax office was more than willing to contribute time and effort into the success of the sale.
We would like to send a special thanks to you, Hector, Reyna, Erelis and Alexa. You all went beyond your resposibilities to assure the entire sale, from start to end, proceed with expediency and clarity.
Thanks again to you and your very gracious and accommodating staff.
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We wanted to commend you for your excellent service during both the sale of our home and our simultaneous new property purchase, a stressful combination to say the least! You came to us through a recommendation from a highly trusted and respected business associate, so I don’t mind telling you that the bar was set pretty high from the onset. You went over and above what we were expecting and made both deals feel like they happened seamlessly, even with the last minute challenges that arose. Your insights and recommendations were spot on throughout the process. Had it not been for your commitment to us and your tenacity to make it happen, we likely would not have sold our house. Thank you so much for all your hard work.
The real surprise though came from the outstanding service the rest of your team provided. They were all professional, courteous and responsive throughout the entire process. Specifically, Erelis did a fantastic job. She kept up consistent communication from start to finish and was never to busy to stop and answer our multitude of questions. Our closing paperwork was handled by Reyna, who was amazing. Even with the final hour changes, she had everything in order and ready to go for our signing and made the whole process seem easy, which is no small feat when buying/selling real estate in a foreign country. Lastly, we would like to thank Hector for service above and beyond what anyone could expect. I don’t believe he was necessarily even a part of either of our deals, yet he stepped in and coordinated many of the last minute issues that needed addressing. He even went so far as to act as a liaison with our insurance company to get the weather damage that occurred a week before closing taken care of. Kudos to your entire RE/MAX team!
We would recommend your services to anyone. Or I should say, we will continue to recommend your services, since we’ve already sent friends your way.
Larry & Jen Shinn
From: firstname.lastname@example.org [mailto:email@example.com]
Sent: Wednesday, July 17, 2013 7:49 PM
To: grant MacKenzie
Subject: Thanks and Appreciation
Just a note to thank you for your professionalism, guidance and patience while helping us with our "house hunting" in Las Conchas. We are so happy with our new home and can't wait to spend more time there with our family and friends!
We feel your staff is definitely a reflection of your professional leadership. Everyone we have interacted with in your office has been nothing but considerate, professional and have exceeded our expectations. As mentioned before, Erelis went over and above when assisting us with transferring our utilities; her help definitely reduced our stress levels while working through this process in a foreign country!
Be assured we will recommend the MacKenzie Team to our friends and family who may want to become our neighbors in Rocky Point! Muchas Gracias!!
Diana & Sal
From: Brenda Bugel
Sent: Thursday, June 20, 2013 7:30 PM
In 1990 we rented a house in Rocky Point. The beach was beautiful, the shells were amazing. After that, we ended up in Coronado Ca. For 18 years we spent our summers in California. Last October 2012, we visited Las Conchas and fell love with the beach and Rocky Point.
While in Las Conchas we noticed one Realtors name that seemed to have most of the listings. In January we contacted Grant MacKenzie. While the guys played golf, my daughters and I met with Grant to look at homes. After looking at a lot of homes, there was only one that was perfect for our family. We showed it to the guys and we all realized that we had found our Rocky Point home. We love our new home! We also love Grant. He was so professional. We told him our maximum price and he never tried to push us over it. He is a real professional and will make sure that you find the home that is perfect for you. Rocky Point is amazing and we are thankful every day that we discovered this wonderful place.
Thank you Grant!
Joe and Brenda Bugel,
June 18, 2013 3:25 PM
Good afternoon Hector,
Thanks for all of your help. The air guys were finishing up when we left yesterday. This has been a great experience and we are glad we have gotten to know you, Grant, and Reyna. A lot of our friends will be visiting with us over the next year or so and when they ask how they could get something we will send them to you guys.
It is hard to work after ten days in RP, I am already trying to scheme a way to get back next weekend and the weekend after and the week after….
Scott A. Mitchem CPA, CVA, CFE
5300 North Central
Phoenix, Arizona 85012
Direct Line 602-776-6313
web site http://pricekong.com/